0300 303 7333

Complaints

The easiest way to make a complaint is to complete this form. You can also contact us in any of the ways listed below. Please try and provide as much information as you can so we can investigate your complaint. We will acknowledge your complaint within three working days. We will contact you to find out more about your complaint and to see if we can resolve the matter quickly and informally.

  • Telephone - calling our contact centre on 0300 303 7333, 8:00am - 8:00pm Monday and 8:00am - 5:00pm Tuesday - Friday.
  • Raising your complaint with any of our staff members, such as your Housing Manager or Care and Support Worker
  • Emailing our Customer Relations Team at customerrelations@east-thames.co.uk
  • In writing to our offices at 29-35 West Ham Lane, Stratford, London, E15 4PH

For more information about our complaints procedure, please read our complaints leaflet