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East Thames Deal


Whether you’re a new resident in an East Thames property or you’ve been in one our homes for a while, we want to make sure you’re happy with your relationship with East Thames. To make this possible, it’s important for you to know what we expect from you as a resident, and what you can expect from us in return as your landlord.

We’ve created the East Thames Deal to let you know exactly what your responsibilities are in your home, and what services we are responsible for delivering to you. You will find information about repairs, communal maintenance, our housing management service and the customer service we provide to you.

You have some responsibilities that aren’t listed in this booklet. If you would like to know what your legal obligations are, please consult your tenancy agreement.

Please do take the time to read the Deal. If you’ve got any questions about our services, please press the contact us button below.