0300 303 7333

Compliments and suggestions

We welcome feedback from our residents. If we get things right and you've had a great service, please do tell us. But if you feel you've been unfairly treated or are unhappy with the service provided, you can make a complaint. From time to time, things go wrong. If they do, please tell us. We will try as quickly as possible to put things right for you. We will also try to make sure the same thing does not happen again, either to you or to anyone else.

General feedback and compliments

If you'd like to give us some general feedback, a compliment or just a suggestion, please email us: customerservices@east-thames.co.uk or give us a call on 0300 303 7333.