0300 303 7333

Moving home

Housing needs can change at different times in our life and there are now a number of options for moving home.


Some families find that as children grow up and move out, their house becomes too big for their needs. Downsizing to a smaller property can save money on rent, council tax, gas and electricity bills. As an added incentive we can provide financial help for our residents who choose to move to a smaller property. 

To find out about these incentives and about moving to a smaller home which is right for your needs, please contact our Lettings Team on 0300 300 7333 or email customerservices@east-thames.co.uk


If you have an assured or secure tenancy with East Thames, you can register for our Choice Based Lettings Scheme. This allows you to ‘bid’ for suitable homes that are available to let so you can move.

You can register for Choice Based Lettings by filling out the online form found here.

When you have completed your online registration, we will check the information that you provided.

After the checks, you will be emailed your registration number which you need in order to place your bids. You should receive your registration number within five working days. If you don’t receive it within this time please contact our homes choice team on 0300 303 7333.

Once you receive your registration details you can login and bid on East Thames homes.

Bidding for a transfer

We advertise available homes on www.ellcchoicehomes.org.uk and in East London Letting Company’s ChoiceHomes magazine, which comes out each Friday.

You can bid for one or two homes of the appropriate size. If we get more than one bid for any home, we offer it to the bidder with the greatest need, according to their band. We will invite this bidder to visit the property and tell us if they want it. If they turn it down, we offer it to the bidder with the next greatest need.

If your bid is not successful, you can try again when we next advertise a suitable property.

For more information you can contact the lettings team on 0300 303 7333 or email customerservices@east-thames.co.uk

Mutual exchange

The mutual exchange scheme offers participating tenants within the social housing sector, the option to exchange their properties with someone else who has a property that meets their location and size requirements. You can read our mutual exchange policy here.
You can find out more about mutual exchange through the East London Lettings Company. This is the choice based lettings service of which East Homes is a member.

Here are some ways you can publicise your home and find someone to swap with:

  • MoveMaker - MoveMaker is a new app and website that has been designed to make it easier for social tenants to swap their homes through a mutual exchange. The MoveMaker app can be downloaded through Google Play or the Apple app store. For more information visit http://www.movemakerapp.co.uk/
  • ChoiceHomes – This is a free online service which allows you to advertise your home and browse other properties to swap with. All East Homes residents can register on the website but we will check your advert before it goes online. For full details go to www.ellcchoicehomes.org.uk.
  • HomeSwapper – This is a national scheme used by 650 landlords and 157,000 tenants. To take part, you need to register online at www.homeswapper.co.uk. HomeSwapper publishes lists of people who want to move into your area. You can view them at local council offices or on their website.
  • Advertising locally – Many people advertise their homes in local papers or local shop windows. There will probably be a charge to advertise your home.
  • Disabled Community Informationwww.gov.uk provides information and support to disabled people, including housing options.

An option for tenants aged 60 or over is the Seaside & Country Homes scheme. This free service finds homes for tenants wanting to move to the countryside or the coast. Find out more at www.housingmoves.org.

If you are planning on a mutual exchange, you do need to let us know, because we will need permission from both landlords for the exchange. 

For more information about your options, check out the housing options toolkit contact the Lettings Team on 0300 300 7333 or customerservices@east-thames.co.uk

Housing Moves

Housing Moves is the Mayor of London’s scheme to help social tenants in London to relocate to other parts of the capital. All housing association and council tenants can apply, as long as you have a secure or assured tenancy. Priority is given to the following groups:

  • people who have more bedrooms than they need and wish to downsize
  • people in work or training
  • people who want to move to give care.

housingmoves is a choice based lettings scheme. This means that once tenants have registered, they can see details of all available properties on the housingmoves website and can express an interest in the ones that would suit them.

The housingmoves scheme is separate from the local housing transfer scheme. So, if you are interested you will need to apply direct to housingmoves rather than through your landlord or your borough. Your application form will be checked by your landlord before you can express an interest in properties.

To find out more about the scheme, including how to apply, please go to the housingmoves website www.housingmoves.org, you'll also find more information in this guide to the housingmoves scheme.

The Mayor of London also runs a scheme, called Seaside & Country Homes, to help tenants who are aged 60 and over to move from London to other parts of the country. You can find out how to access Seaside and Country Homes through the housingmoves website www.housingmoves.org.

If you would like to speak to someone at East Thames about moving home, call 0208 522 2260 or email customerservices@east-thames.co.uk. To find out if you have a secure or assured tenancy, check your tenancy agreement or call us on 0845 600 0830.

You can read all about how one family upsized to a home fit for their family of six here.