Neighbourhood management
Neighbourhood managers look after our estates across east London and Essex. They are responsible for any issues relating to your tenancy. They are also responsible for estate inspections and continuous improvements to your estate.
You can contact your neighbourhood manager directly by phone or email to arrange a meeting or to discuss any issues you might have. You can find your local neighbourhood manager here:
All neighbourhood managers hold surgeries on their estates. These give local residents the opportunity to come and meet their neighbourhood manager and talk about any issues they may have. Find out when your weekly surgery is held.
For all enquiries, contact the Neighbourhood Management Team:
Phone: 0845 600 0830 (9am-5pm)
Email: NMEnquiries@east-thames.co.uk
Estate cleaning and grounds maintenance inspections
Your Neighbourhood Management Team are also responsible for inspections on your estate to check the quality of cleaning and grounds maintenance services.
These inspections look at the condition of the entire estate and its surrounding areas including: gardens, communal areas, external and internal cleanliness of the buildings, car parks, outstanding repairs and resident involvement. We have a page dedicated to guiding you through our estate inspection process.
As much as possible we like to include residents in these inspections - that way we can find out your views and the improvements you'd like to make. All inspectors are trained in what to look out for. Once an estate or scheme has been inspected it is then awarded either Gold, Silver, Bronze or Unclassified status.
You can find out how your estate did in the latest inspection results here.
