0300 303 7333

Noise nuisance

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General Living Sounds
Footsteps
Children playing
Babies crying
Neighbours shouting or arguing
DIY
Loud noise or music
Noise from a group in communal areas
 

 

General Living Sounds

We would not usually consider this to be anti-social behaviour.

We have put together some tips to help you resolve issues informally with your neighbour.


Footsteps

We would not usually consider this to be anti-social behaviour.

We have put together some tips to help you resolve issues informally with your neighbour.

 

Children playing

We would not usually consider this to be anti-social behaviour.

We have put together some tips to help you resolve issues informally with your neighbour.

 

Babies crying

We would not usually consider this to be anti-social behaviour.

We have put together some tips to help you resolve issues informally with your neighbour.

If you’re concerned about a child please report the incident to your local safeguarding team and the police.

 

Neighbours shouting or arguing

 

Persistent noise particularly when it is between the hours of 11pm and 7am could be considered to be anti-social behaviour. It must occur regularly and continue for a period of time that makes it unreasonable. It is not enough for the noise to be annoying or disturbing.

We encourage you to try to deal with this informally with your neighbour first if you feel safe to do so, and have put together some tips to help you do this.

If the behaviour keeps happening, the situation worsens or you feel that you or someone else is at risk please contact the police and then report the incident to us, along with the reference number given to you by the police. You can report this incident it to our customer contact centre on 0300 303 7333 or by using our online form


DIY

Provided the DIY is not consistently at inconvenient times or persistent despite you asking your neighbour to change the times they do DIY, we would not usually consider this to be anti-social behaviour.

Persistent noise particularly when it is between the hours of 11pm and 7am could be considered to be anti-social behaviour. It must occur regularly and continue for a period of time that makes it unreasonable. It is not enough for the noise to be annoying or disturbing.

We encourage you to try to deal with this informally with your neighbour first if you feel safe to do so, and have put together some tips to help you do this.

If the behaviour keeps happening or the situation worsens you can report this incident it to us at our customer contact centre on 0300 303 7333 or by using our online form

 

Loud noise or music

One-off events, like parties, will not usually be considered anti-social behaviour unless they cause significance disturbance. Persistent noise particularly when it is between the hours of 11pm and 7am could be considered to be anti-social behaviour.

We encourage you to try to deal with this informally with your neighbour first, and have put together some tips to help you do this.

Councils have a responsibility to look into complaints about noise that could be a ‘statutory nuisance’. For statutory nuisance to exist, it must be shown that the noise is either ‘prejudicial to your health’ or is significantly interfering with your reasonable enjoyment of your property.

It must occur regularly and continue for a period of time that makes it unreasonable. It is not enough for the noise to be annoying or disturbing.

Councils can issue warning notices for statutory nuisance and for noise at night without it being a statutory nuisance. Please click here for more details of how councils deal with noise nuisance complaints.

Find your local council to report noise nuisance 24 hours a day.

Noise from a group in communal areas

We encourage you to resolve issues of noise disturbance informally before contacting us to report an issue.

One-off events, like parties, will not usually be considered anti-social behaviour unless they cause significance disturbance.

If you feel at risk please contact the police and then report the incident to us, along with the report number given to you by the Police.