Our culture

Having a safe and decent place to live is important for everyone. We are driven by the desire to create better homes, better neighbourhoods and more opportunities for people in east London and Essex.

Our mission is to make a positive and lasting difference in the neighbourhoods where we work. We also have four key values which drive the way we work – we are truly focused on delivering great customer services, we are ambitious, we are professional and we see ourselves as leaders. You can find out more about what our values mean to us here.

So, what is it like to work for East Thames?

We ask all our staff this exact question every two years as part of our staff engagement survey. Here are some of the results from our survey in September 2011 where more than 80% of our staff took part.

• 87% of our staff believe the Group is committed to customer satisfaction
• 82% of our staff are committed to the Group’s goals
• 82% of staff recognised the Group as being an equal opportunity employer and respecting individual differences
• 80% of staff said working at East Thames makes them want to do their best work