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Our performance

Our performance

Performance really matters to us. That is why we try hard to continually improve our services to our customers and other stakeholders through a process of continual assessment and service reviews.

Every quarter, we measure our performance under the following categories:

  • Customer services and tenant involvement
  • Quality of home and repairs
  • Neighbourhood and community
  • Lettings and tenancy management

You can see our performance for the last quarter in the latest edition of our residents' magazine

For full details of our financial and operational performance visit L&Q's finance, performance and governance section.