Performance really matters to us. That is why we try hard to continually improve our services to our customers and other stakeholders through a process of continual assessment and service reviews.
Every quarter, we measure our performance under the following categories:
- Customer services and tenant involvement
- Quality of home and repairs
- Neighbourhood and community
- Lettings and tenancy management
Our promises, your services
We also publish an update of our promises and how we have performed against these for the quarter. This is available to download here (54KB PDF).
Report to Residents 2012
Our Report to Residents includes information on our performance. To find out more, visit our dedicated page which includes a link to the report.
Annual Review 2011/12
East Thames' housing and regeneration services are more important than ever to east London and Essex.
Read all about our work in our annual review. It's simple, clear and won't take you long to find the answers you're looking for.