Resident services

We want to give you high quality services that meet your needs. We monitor our services all the time – always looking for ways to improve and set new standards. And we like to involve you as much as we can, both in setting the standards and checking our performance.

We are dedicated to not only providing you with a great home to live in, but also tackling problems when they arise, like repairs and anti-social behaviour.

Neighbourhood managers look after our estates across east London and Essex. They are responsible for any issues relating to your tenancy. They are also responsible for estate inspections and continuous improvements to your estate.

We also offer advice for residents wanting to end their tenancies, and those wanting to buy their existing homes.

A range of Customer Promises is available, outlining what you can expect from us and we also highlight ways you can get more involved in the running of your estate.

If you can't find what you need under one of these headings, you can also get in touch with us via phone, email or in person.