Neighbourhood and community

Satisfaction with Anti Social Behaviour handling

Resident feedback in quarter 2 has shown that dissatisfaction with ASB handling stems mainly from the level of communication residents receive from their neighbourhood manager. To make sure residents are kept informed on the progress of their case we have improved the scrutiny of individual cases; each ASB case handled by neighbourhood manager is now reviewed with their manager with the support and expertise of ASB officers.

Did you know?

East Thames is tackling housing fraud by carrying out regular tenancy verifications. Since April 2011, we’ve uncovered a number of people living in our homes unlawfully and as a result of our investigations, we have freed up enough homes to house 20 more families