We have a range of policies and procedures that help us to deliver a good service across key areas. They provide us with guidance on how a service is provided and how systems operate, taking into account legislation and good practice.
Many of our policies relate directly to our residents and customers such as rent setting, lettings and repairs. If you are an East Thames resident and would like to become involved in helping us review our policies, please contact the policy and research team.
Tenure and allocations policy
Anti-social behaviour policy
Domestic abuse policy
Rent setting 2016/2017 policy
Compensation and redress policy with attached guidance
You can find our previous redress and compensation policy here.