0300 303 7333

Your rent and service charge explained

Service charges are part of your tenancy agreement and outline the annual costs of maintaining your building and the communal areas on your estate. The charges cover things like garden maintenance, cleaning communal areas, and health and safety checks.

Service charges are reviewed each year to take account of any change in costs. We will send you an annual breakdown of these costs, along with an explanation of what they cover.

Rent and service charge review 

During March, most residents will receive a detailed letter with information about their rent and their estimated service charges for the coming year. Any changes to your rent and/or service charges come into effect from the first week of April. Along with the notice you’ll also receive a detailed frequently asked questions sheet which sets out how we calculate rent and service charges, an explanation for any service charges which you pay, and information about how to pay these charges. If you pay rent weekly, you will also have received a sheet showing how our rents compare with other housing associations. You can see the frequently asked questions (FAQs) and the rent comparison sheets below.
If you have any questions about the rent and service charge review
email: rents&servicecharges@east-thames.co.uk or call 0300 303 7333.

Rent comparisons

Rent FAQs

Other useful documents:

If your housing benefit is paid directly to us, we will inform the benefit office of the increases. If your housing benefit is paid to you, you need to tell your benefit office about your new rent and service charges. If you have not received notification of your new benefit rate by the end of April, please contact the benefit office directly.

If you think you should have received a rent review notice from us but you haven’t, please contact us on 0300 303 7333 (Monday 8am-8pm and Tuesday to Friday 8am-5pm) and ask for the rents and service charges team.

If you have concerns about your financial situation and the ability to pay your rent, or would benefit from budgeting and welfare advice, please contact us for a free, independent appointment with a welfare advisor. Call 0300 303 7333 or email welfare.benefits@east-thames.co.uk. You can also find more information about how to get help paying your rent here.