Service charges are part of your tenancy agreement and outline the annual costs of maintaining your building and the communal areas on your estate. The charges cover things like garden maintenance, cleaning communal areas, and health and safety checks.
Service charges are reviewed each year to take account of any change in costs. We will send you an annual breakdown of these costs, along with an explanation of what they cover.
Rent and service charge review
- Affordable rent
- Assured and assured shorthold
- Assured No SC
- Market renters
- Secure residents service charge only
- Secure residents
- End of year accounts 15-16
Other useful documents:
- Guidance notes for tenants
- Form RAC1
- Admin charges rights and obligations
- Service charges summary of rights
If your housing benefit is paid directly to us, we will inform the benefit office of the increases. If your housing benefit is paid to you, you need to tell your benefit office about your new rent and service charges. If you have not received notification of your new benefit rate by the end of April, please contact the benefit office directly.
If you think you should have received a rent review notice from us but you haven’t, please contact us on 0300 303 7333 (Monday 8am-8pm and Tuesday to Friday 8am-5pm) and ask for the rents and service charges team.
If you have concerns about your financial situation and the ability to pay your rent, or would benefit from budgeting and welfare advice, please contact us for a free, independent appointment with a welfare advisor. Call 0300 303 7333 or email firstname.lastname@example.org. You can also find more information about how to get help paying your rent here.