Report to residents 2011/12
"A year ago we set ourselves the aim of reinventing our resident involvement approach. We wanted to involve more residents in service improvements and allow residents to be really open and honest about their experiences. There’s more to be done but we’ve made good progress. As part of the new approach you elected seven residents to our new Housing Scrutiny Panel and we’re still looking for another five members. We’re looking forward to working with the Panel and hearing their suggestions on how we can improve our services." - June Barnes, chief executive
“Having read last year’s report, I felt empowered to get involved and improve the services provided by East Thames. Since then I have been elected as a Scrutiny Panel member, I have become involved in my tenants association and I have joined the Report to Residents editorial team, who helped put this report together. Maybe you’d like to join us?” - O’Gilvie Roberts, resident
What did you think about the report?
This is an annual performance report, so the feedback you give us now will be used to improve next year’s report.