0300 303 7333

Safety at home

Safety at home

Safety at home

Your safety is important to us. There are a number of ways that you can stay safe at home. Below are some tips to help avoid injury or even death in your home. You can read the full home safety guide here.

Gas safety

Carbon monoxide is a poisonous gas which can kill without warning – it does not have a smell and you cannot see it. Symptoms of carbon monoxide poisoning are like flu, but without the fever. They include headache, fatigue, shortness of breath, nausea and dizziness.

We do gas checks all year round to make sure every one of our homes is gas safe. Your safety is of utmost importance and we have a legal obligation to make sure your boiler is well maintained and checked for issues every year. We also check your gas appliances, such as fires or ovens, even if they are not maintained by us. Not only does this make sure you’re safe but it also means that your heating system is less likely to break down. 
Improperly installed or maintained gas appliances could emit dangerous Carbon Monoxide, which is poisonous and can be fatal. Your home should be fitted with Carbon Monoxide (CO) detectors, if your CO detector sounds, you should turn off gas appliances, open the window, leave the room and call us right away on 0300 303 7333. 
If you suspect a gas leak, leave the property and call Transco on 0800 111 999.


Fire safety

Home fires can devastate your family, yet so many of them are preventable. Keep your family and your neighbours safe by following a few simple rules. Fit smoke alarms in your home and test them regularly, have a fire escape plan and make sure everyone in your household is familiar with it, check everything is safe and switch off before going to bed. If you live in a block of apartments, please make sure that communal areas, such as corridors and stair wells, are kept clear. Never store personal belongings or rubbish in communal areas as these pose a serious fire risk.

For more information visit our fire safety page.

For further fire safety advice visit the London Fire Brigade website here.

Electrical safety

Faulty or badly installed electrical appliances can be extremely dangerous and cause home fires and fatal electric shocks. For this reason it’s extremely important to ensure your electrical appliances are properly installed and maintained by a qualified electrician.

For more electrical safety tips visit the Electrical Safety Council’s Safety in the home page.


Asbestos has been used as a building material for many years, mainly from the 1940s and right up until the late 1990s. It was extremely useful as heat insulation and providing protection from fires but as it is harmful to health when it is either damaged or disturbed, it is no longer used and the use of all asbestos was banned in 1999. Asbestos can still be found in some homes that were built before this time, however asbestos is not a problem if it is left alone; it is only dangerous if it is damaged or disturbed, such as during DIY activities. Do not drill, sand, scrape or cut into any surface that you think could contain asbestos without speaking to our repairs team first.

To ensure residents' safety, we carry out a number of asbestos surveys every year. We will write to you in advance if we need to survey your property. Please help us by letting our asbestos surveyors into your home to carry out these important inspections.

Winter preparations

As it gets colder, the work we carry out on your estate will change as we roll out our winter grounds maintenance programme. The winter programme means we will be spending time planting bulbs, ready for the spring; checking the condition of trees and pruning them where necessary; applying mulch to flower beds, so that plants have the necessary nutrients during winter; and making sure paths and walkways are safe, carrying our repairs if needed and gritting them when the weather turns icy.

In winter, our care schemes, foyers, community centres and uncovered ramps and stairs on our estates will be treated as a priority and gritted within 24 hours of a severe weather warning. Other lower priority pedestrian access routes will be gritted within 48 hours, but in exceptional weather conditions such as prolonged snowfall, it may not be possible for us to grit within these timescales.

Gritting plans will be posted in the front entrances of care schemes, foyers, community centres and estates. If a plan hasn’t been posted where you live, talk to your neighbourhood manager or scheme manager.

Using specialist equipment

If your home has been adapted to suit your needs, East Thames may have provided you with specialist equipment to help you carry out day to day activities and move about your home more easily. Specialist equipment includes grab rails, stair lifts, bath lifts, hoists and household lifts.  Where East Thames has fitted specialist equipment to your home and you have problems with it or it is damaged, please contact us on 0300 303 7333 and we will arrange for the equipment to be repaired.

Read all about Joy's adapted home here.