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East Thames Deal

We’ve created the East Thames Deal to let you know exactly what your responsibilities are in your home, and what services we are responsible for delivering to you. You will find information about repairs, communal maintenance, our housing management service and the customer service we provide to you.

Hip hip! Three chairs for gift of comfort at Reclaim at the Lane
Cash-strapped families who need help with buying furniture will be cheering after a housing association scheme received a donation of new household items. 
Have you received excellent customer service?

If you feel an East Thames staff member has delivered great customer service to you and deserves recognition, you can nominate them for a WOW! Award. You'll find the form under 'Residents'.

L&Q Living resident fulfills glacier walking dream

Aidan Rugeley, a resident with physical and learning disabilities was able to live out his dream of walking on the glaciers in Iceland, thanks to the expert care of his L&Q Living support workers.

Looking for resident news?

Visit streetbystreet.co.uk, our new website for all of our resident news! 

Who we are

East Thames is one of the largest providers of affordable housing in east London and Essex. We own and manage almost 15,000 homes. But we’re more than just a landlord – we also build new homes, provide care and support services and offer employment and training programmes.

We know that providing a safe and well maintained home is the most important part of our work, but our philosophy has always been to help people improve their neighbourhoods and their lives.

In December 2016, we merged with L&Q to become a wholly owned subsidiary of the L&Q Group. You can find out more about the merger and its benefits here.