We aim to make our site easily viewed by and accessible to everyone, regardless of technology (browser or computer equipment), or ability.

We continually make improvements to the accessibility and usability of this site, based on available standards and guidelines, as well as feedback from our residents and website visitors.

Accessibility standards

This website meets priority 1(A) of the world wide web consortium's Web Content Accessibility Guidelines 1.0 (WCAG), and we work to ensure that it meets priority 2 (AA) where possible.

We are currently assessing how this website meets the Web Content Accessibility Guidelines 2.0, though we still intend to work towards the AA standard of accessibility. 

In the coding of the site, we strive to adhere to valid XHTML and CSS, so that the site displays correctly in current browsers, and any future browsers will also display it correctly.

Due to the dynamic nature of this website, with content being updated and added daily, it is not always possible to guarantee that all areas of the website are at the same level of overall accessibility.

We use standard templates and style guidelines in order to strive to the highest possible accessibility. In addition, the overall site accessibility is reviewed regularly.

Text resizing

You can use the browsers controls to change the text size as follows:

In Internet Explorer 6

  • Select > View Text size - Largest / Larger / Medium / Smaller / Smallest

In Internet Explorer 7

  • Select > Page Text size - Largest / Larger / Medium / Smaller / Smallest

In Firefox

  • [Ctrl][+]increases the font size and [Ctrl][-] decreases it

File attachments

Some information and publications on the site is in Adobe PDF format. To view these you will need to install Adobe reader on your computer.

You can download the Adobe reader here.


For residents who need a document translated or an interpreter in order to explain any part of your tenancy to you or access any of our services, we provide a free to access translation service.

You can contact our customer service centre on 0300 456 9996 or your Tenancy Services Officer to access this service.

To translate any page on this website you can use the Google translate service embedded on the left hand side of the page.

Simply click on the language you would like to read the page in. The translator will do the hard work for you.

If you want to close the translated page and read the content in English again, you can simply close the translation by clicking on the small X on the translation bar at the top of the page.

Contact us

If you have any difficulty in using this website, please contact our customer service centre so that we can rectify things for you.