Make a Complaint

Before making a formal complaint, we'd ask you to tell us about the problem so that we can try to resolve it. Contact L&Q Direct or complete the relevant online form. Please allow ten days for our team to respond.

If we cannot address the problem, please complete the form below to send us your complaint about our services. We will then investigate this to establish what steps need to be taken. Follow the link for more information on our complaints procedure.

Title Required

First Name Required

Last Name Required

How would you like to be contacted? Required

Telephone Number Required

Email Address Required

Address Line 1 Required

Address Line 2

Town Required

Post Code Required

Tenancy Number

Do you own or part-own your home?

Yes

Have you notified us of this issue before today?

Yes

Who did you write or speak to?

When was this?

Day

Month

Year

Is your complaint about a repair?

Yes

Please tell us about your complaint Required

Please tell us about any action that you would like us to take that would help us resolve your complaint Required

Attach a file

Show us the problem in detail. Make sure you upload an image as a .DOC, .DOCX, .PDF, .JPEG or .PNG and no larger than 5mb.

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