The coronavirus outbreak and government’s lockdown measures mean that people have to stay at home for longer periods than usual.

We understand that this will make some of our residents anxious. You might find this guidance published by SafeLives useful.

Support is available to all our residents who feel unsafe at home or are worried about someone they live with harming them.

Domestic abuse

We know that domestic abuse can ruin lives. Every year 1.4 million women and 700,000 men experience some form of domestic abuse.

Domestic abuse is any kind of controlling or threatening behaviour between two people who are, or have been, intimate partners or family members.

It’s important to remember that domestic abuse does not have to be physical violence. Abuse can be psychological, sexual, financial and emotional. It can also happen just one time, or on a regular basis.  For that reason, domestic abuse can sometimes be hard to recognise – even if it is happening to you.

If you’re worried you, or someone you know, might be experiencing domestic abuse we can help, please contact our customer service centre online or by calling 0300 456 9996. We’ll believe you and you can trust us with your story.

Remember that you should always dial 999 in an emergency.

The Silent Solution system

If you need to alert the emergency services but can't talk safely, please dial 999 and then press 55 when given a cue. This will forward your call to the police and make them aware of the situation.

More information about this system is available online.

Other support services

We work with several specially trained agencies who have helped other residents to feel safe again. You can speak in confidence to:

National Domestic Violence Helpline

Run in partnership between Women's Aid and Refuge, this service provides 24-hour support and advice for people who are experiencing domestic abuse or are concerned that others may be.

Call 0808 200 0247.


This service provides support and advice for LGBT+ people experiencing sexual violence, domestic abuse or a hate crime.

Call 020 7704 2040 (London) or 0800 999 5428 (National), Monday to Friday from 10am to 5pm.


This service provides support and advice to women and children across London to build safer and stronger lives, free from abuse and violence.

Call 0808 802 5565, Monday to Friday from 10am to 4pm.

Southall Black Sisters

This service provides support, advice and counselling to Asian, African and Caribbean women and children.

Call 020 8571 0800, Monday to Friday from 9am to 4.30pm.

Rights of Women

This service provides support and advice to women to help them understand their legal rights and get justice.

Call 020 7251 6577, Tuesday to Thursday from 7pm to 9pm and Friday from 12pm to 2pm.

Men’s Advice Line

This service provides confidential support and advice for men in abusive relationships.

Call 0800 801 0327, Monday to Friday from 9am to 5pm.


You can also search for any local services using the domestic abuse directory.