This page gives you advice about what to do if you are a victim of harassment or hate crime.

What is harassment?

Harassment is unwanted conduct related to a relevant protected characteristic (ie age, sex, gender reassignment, religion and belief, and sexual orientation) that has the purpose or effect of violating an individual's dignity or creating an intimidating, hostile, degrading, humiliating or offensive environment for that individual.
It can include:
  • Making malicious and unfounded complaints against someone
  • Repeated incidents of verbal abuse
  • Threats of intimidation
  • Deliberately dumping rubbish outside the victim's home or through their letterbox
  • Stalking
  • Following the victim
  • Persistent phone calls, emails, post, or texts
  • Cyber-bullying on social media sites

What is hate crime?

Hate crime is a hate incident that is a criminal offence and believed to be motivated by prejudice or hate and may include the following examples:
  • Harassment
  • Assault
  • Vandalism and criminal damage
  • Verbal abuse and threats
  • Bullying
  • Threatening and/or abusive behaviour
  • Arson or attempted arson
  • Offensive jokes or comments
  • Incitement by stirring up hatred by a variety of means such as leaflets
  • Offensive graffiti
  • Ridicule of cultural differences such as language, dress, food, music etc

What can I do about it?

There are a number of practical things you can do if you are a victim of harassment or hate crime. You can:
  • Contact the police for non-emergencies on '101' and speak to a trained officer. In an emergency you should dial 999
  • Report the incident to L&Q Direct and speak to one of our trained operators
  • Keep a diary of all incidents, including dates, times and details of what happened, where it happened and who was involved. Diary sheets are available from L&Q Direct, our website or your local L&Q office
  • Consider approaching the people responsible to ask them to stop the behaviour causing you distress. Do not do this if they are aggressive, violent, or if you think it will make matters worse
  • Keep a record of any conversations you have. This information may be used as evidence at a later stage
  • Take out an injunction (or other legal action) against the people responsible. We recommend you seek independent legal advice before doing this

What will L&Q do?

If you report a hate crime or incident to L&Q we will carry out an investigation and try to establish the facts. We will:
  • Allocate you a case worker who is responsible for investigating the incident
  • Check if there have been any similar incidents involving the people you told us about
  • Contact others living nearby to see if they have experienced similar problems
  • Contact the people you think are responsible to discuss how the problem might be resolved
  • Take action against residents in breach of their tenancy or lease agreement
  • Work with partners such as the police and local authority to stop the offending behaviour and help build safer neighbourhoods
  • Take steps to minimise threats to your safety and the safety of your household
  • Remove racist and offensive graffiti within 24 hours of it being reported
  • Put you in touch with agencies that will give you advice and support
  • Contact you regularly to keep you informed about progress with the investigation
  • Treat all complaints confidentially and not reveal your identity to others without getting your permission first

Please remember we can only take legal action to stop someone from harassing you if we have enough evidence to prove the case. For this reason, it is important that you report all incidents to the police (and L&Q) and tell us about any other people who may have seen or heard what happened.

How do I report an incident to L&Q?

You can report incidents of harassment and hate crime by contacting L&Q Direct.

To help understand the situation better, we might ask for some of the following information:

  • What is happening?
  • Who is responsible?
  • Where is it happening?
  • To who is it happening?
  • When and how often does it happen?
  • Why do you think it is happening?
  • Are there any witnesses?
  • How is it affecting you?
  • Has it been reported to the police? (If so, what is the crime reference number?)
  • Have you reported a related incident to L&Q before?

You can also contact a number of external organisations that can help:

Community Security Trust - 020 8457 9999
Practical support and information for victims of anti-Semitic hate crime in the UK

Crimestoppers - 0800 555 111
Independent charity where crimes can be reported anonymously

Equality and Human Rights Commission - 0808 800 0082
News and information about equality and human rights.

GALOP (Lesbian, Gay and Bisexual Anti-Violence & Policing Group) 020 7704 2040
Practical support and information for lesbian, gay, bisexual and transgender victims of hate crime in Greater London

Home Office
Information about crime, anti-social behaviour and criminal justice.

Stop Hate UK - 0800 138 1625
Practical support and information for victims of hate crime in London and across the north of England. They can be used to report incidents if victims do not wish to report the incident directly to the police.

True Vision
Provides information about hate crime and how to report it, including a reporting facility if victims to not wish to report the incident directly to the police.

Victim Support - 0845 3030 900
Information and support for victims and witnesses of crime and anti-social behaviour.