0300 303 7333

Contact us


By phone
0300 303 7333 (Calls to 03 numbers cost the same as an 01 or 02 number and count towards inclusive minutes if you call from a mobile)

To speak to us about repairs, discuss a gas safety check, or a stock condition survey, please call 0300 303 7333 and select option 1, which will put you through to our maintenance team. 

For all queries that are relating to your rent, please press option 2.

For all other enquiries please hold the line without selecting an option, you will be put through to the next available advisor who will be able to deal with your query.

Customer Contact Centre opening times:

Monday 8.00am to 8.00pm

Tuesday to Friday 8.00am to 5.00pm


By email
General enquiries



In person
East Thames Limited
29-35 West Ham Lane
London E15 4PH

Customer Helpdesk appointments

Tuesday to Friday 9.00am to 5.00pm

Book in advance on 0300 303 7333 or through reception.

Office closed weekends and Bank Holidays

Find us - view map

Looking for a new home?

For information on homes we have available, email properties@east-thames.co.uk or call 0300 303 7333.

Are you a previous employee seeking a reference?

Please email your request along with your name and employee number to our HR department at HumanR@east-thames.co.uk