L&Q Direct is the customer service centre for all L&Q residents and home owners. We can help with a wide range of enquiries, and we are contactable by phone, internet or in writing.

What we can help with:

You can contact L&Q Direct about:

  • Rent and service charges
  • Repairs, maintenance and cleaning
  • Home transfers and mutual exchanges
  • Dealing with anti-social behaviour
  • General enquiries about your tenancy
  • Remortgaging and increasing your share of the equity
  • General enquiries about your lease
  • Defects in new homes during the defect period
  • Resident involvement
  • Complaints, comments and compliments

Phone or write to us

You can call us on 0300 456 9996, or write to:
Cray House
3 Maidstone Road
Sidcup, DA14 5HU

Opening times

Our phone lines are open from 8am to 6pm (excluding bank holidays). Outside of these hours, an emergency only service operates.
We close for staff training on the third Tuesday of every month, from 2pm to 4pm. During this time, an emergency-only service operates.
Please note that these opening times are for our L&Q Direct customer service centre only. Our other offices have different opening times.
Calls may be recorded for training and quality purposes.  Please refer to our privacy policy for further details.

Contacting us online

You can contact us online about any of the following topics:

Putting the customer first

L&Q Direct are accredited with the Customer First Standard. We work together to make sure that we the customer is firmly at the centre of our day-to-day activity.