Resident involvement
At L&Q we are passionate about empowering and involving our residents in all of our decision making processes. We offer a wide variety of formal and informal involvement options to our residents, with roles on our Resident Services Group, Customer Experience Committee, Neighbourhood Committees and more.
The structure chart shows involvement opportunities we currently offer to our senior involved residents. Our current resident involvement structure helps us to meet standards set by the Regular of Social Housing. The regulator requires us to involve our boards and residents in monitoring our performance and holding us to account through a principle called co-regulation. Find out more about co-regulation.
Resident Involvement structure chart
In addition to the formal involvement roles above, we also offer the flexible involvement options below:
| Role | Time | Time of Day | Location |
|---|---|---|---|
| Focus Groups | 1 or 2 hours on an adhoc bases | Weekdays | Anywhere |
| Social Media (L&Q Facebook, Twitter Group) | Anytime | Anytime | Anywhere |
| Resident Panel | Monthly | Anytime | Anywhere |
| Mystery Shopper (currently under review) | Provisionally around 2 days over a few weeks | Anytime | Local Area |
| LGBT Forum | Provisionally 2 times a year around 2 hours per meeting | Weekdays - evenings | Central London |
| Leaseholder Forum (currently under review) | Provisionally 2 times a year around 2 hours per meeting | Weekdays - evenings | Central London |
| Communications Forum (currently under review) | Provisionally 2 times a year around 2 hours per meeting | Weekdays - evenings | Central London |
For more information on any of these roles please complete the online form or contact us.