The L&Q Standards are a set of commitments we make to residents about the services we provide and how well we perform. Residents monitor and scrutinise our performance against these standards, holding us to account should the standards not be met.
This approach, where social landlords work with residents to assess performance, is known as co-regulation.
While getting involved in any resident involvement activity will allow you to influence the way L&Q delivers services, there are some involvement opportunities which are specifically linked to co-regulation.
Group Board's role in co-regulation is to oversee our performance against L&Q Standards and ensure we are meeting our obligations.
Customer Experience Committee
The Customer Experience Committee role in co-regulation is to scrutinise and challenge the plans and strategies designed to improve the experience of customers.
Resident Services Group
The Resident Services Group role in co-regulation is to scrutinise customer service performance, support and develop new policies and service improvements across all tenure type.
Our trained Residents Inspectors support co-regulation by helping to ensure L&Q Standards are being met.